All returns require a Return Merchandise Authorization Number, which you should be given upon notification of your return. Please reference this number on your returned item. A restocking fee of up to 25% may apply to used, non-defective returns.*The customer is responsible for all shipping costs.
**Grace Products purchased from our dealers are subject to the Dealer’s refund policies. However, with our warranty we stand behind our products warranties, whether purchased direct from us or any of our reputable dealers (see below). We also handle all part replacement and technical support direct. Simply call us toll-free 1 800 264 0644, for technical support and replacement parts needs.
GraceWood INC, is not responsible for any custom, duties, brokerage, taxes, or any other charges that may occur with International shipping